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9-27-99 Paul Johnson Dear Paul: As we conclude our recent project, I wanted to personally thank you for helping us develop our consulting and services business. We were able to double our revenues within two months of working with you. Your insight into the technology marketplace and your strategies for improving my value proposition paid off in spades. We also appreciate your assistance with our strategic planning. We found ourselves with many multi-faceted issues to deal with simultaneously. Your analysis allowed us to formulate a simple step-by-step plan that also provided for the contingencies that could pop up. In summary, this project has been a great investment for us. We feel we are much better off now than when we started working with Panache and Systems. More revenue, much higher margins, a strategic plan, and a simpler business. Thank you for all you've done for us. Sincerely, John Lavell
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